Refund policy

At Han and Bells Creations, we are passionate about delivering high-quality, hand-crafted products. If you believe your item is faulty, please contact us as soon as possible so we can resolve the issue quickly.

You can get in touch with us via:

  • Email: hanandbellscreations@gmail.com

  • Instagram or Facebook: by sending us a direct message

  • Contact Form: on our website

Please note that we are unable to offer refunds or replacements due to change of mind or incorrect use of the product.

Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, un-burnt, and in its original packaging, unless discussed otherwise

  • You must provide a receipt or proof of purchase.

If your return is accepted, we will provide you with:

  • A return shipping label

  • Instructions for sending your item back to us

Any items sent to us without prior approval will not be accepted.

Damaged or Faulty Items

If your order arrives damaged or contains a faulty item, we will guide you through the process to resolve it. Please:

  • Contact us promptly via email, Instagram, Facebook, or our Contact Form

  • Provide photos of the damage or fault

Once confirmed, we will offer either a replacement or store credit, depending on your preference.

Exceptions & Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalised products (special orders)

  • Hazardous materials, flammable liquids, or gases

  • Sale items, limited edition products, or gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

As our products are handmade and made-to-order, orders cannot be cancelled once placed. All sales are final at checkout.

If you forgot to add something to your order, contact us as soon as possible — we will do our best to accommodate adjustments before your order is dispatched.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

  • If approved, your refund will be processed to your original payment method.

  • Please allow additional time for your bank or payment provider to complete the transaction and post the funds to your account.